In compliance with requirements and guidelines outlined in Federal Transit Administration Circular C 4702.1B, the State Road and Tollway Authority (SRTA) will update its Title VI Program that includes Xpress Service Standards and Policies, major service change and fare change policies, and disparate impact policies for its transit services.

Comment is requested on the Title VI proposed policies.  The formal public comment period begins on February 3, 2020 and concludes on March 3, 2020.

Additionally, a public comment hearing will be held from 3:00 PM until 6:00 PM on Thursday, February 20, 2020 at 245 Peachtree Center Ave. NE, 23rd floor, Atlanta, GA 30303.

Comments on and requests for copies of the proposed policies may be submitted to:

SRTA Title VI Program
By email: TitleVI@srta.ga.gov
In writing: SRTA Title VI Program

245 Peachtree Center Avenue, NE

Suite 2200

Atlanta, GA 30303

By telephone: (404) 893-6193
In person: During the public hearing scheduled for Thursday, February 20th.

Persons wishing to comment orally may also email the applicable address above to schedule a call back from SRTA staff so they may submit their comments.

Please contact SRTA at (404) 893-6193 by February 14, 2020 with any request by a person with disabilities or other special needs who requires special assistance in order to participate in the public hearing, if information is needed in another language, or if interpretation is required at the public hearing.

Accessibility and Civil Rights

Your Rights Under the Civil Rights Act of 1964

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

The Georgia Regional Transportation Authority (GRTA), the State Road and Tollway Authority (SRTA) and its Xpress commuter service, are committed to ensuring that no person is excluded from participation in, or denied the benefits of, its transit services on the basis of race, color, or national origin, as protected by Title VI. SRTA’s Subrecipients and contractors are required to ensure nondiscrimination in all aspects of their program activities.

 

 

Filing a Service Complaint
Persons may file a general complaint regarding the Xpress regional commuter service by contacting Customer Service directly at the following address, telephone or fax number, or email address

State Road and Tollway Authority
245 Peachtree Center Avenue NE, Suite 2200
Atlanta, GA 30303-1493
Phone: 844-977-7742
Fax: (678) 717-6200

SRTA prepares and maintains a list of active investigations with information related to the date, summary of the allegation(s), the status, and actions taken by the recipient or sub-recipient in response to the complaint.


Filing an ADA-related complaint
Persons may file an ADA complaint by filling out the ADA Complaint Form and forwarding it to the SRTA ADA Coordinator at the following address, telephone or fax number, or email address. Complainants may also contact the ADA Coordinator directly to describe the nature of the complaint if they are unable or choose not to use the PDF complaint form.

Click here to access ADA Complaint Form

Parker Martin
ADA Coordinator
State Road and Tollway Authority
245 Peachtree Center Avenue NE, Suite 2200
Atlanta, GA 30303-1493
Phone: 404-893-6193
Fax: 770-408-4934
ADA@srta.ga.gov

Complainants have the right to complain directly to the appropriate federal agency. However, we encourage complaints to be filed with SRTA first, within one-hundred eighty (180) calendar days of the last alleged incident.

SRTA prepares and maintains a list of active investigations with information related to the date, summary of the allegation(s), the status and actions taken by the recipient or sub-recipient in response to the complaint. SRTA will promptly communicate its response to complaint allegations, including its reasons for the response, to the complainant by a means that will result in documentation of the response.

Reasonable modification of policies and practices

SRTA will make reasonable modifications to policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to its services, subject to the limitations of Federal Regulations § 37.169(c)(1)–(3).
Individuals requesting modifications to Xpress service shall contact the ADA Coordinator using the contact info shown above, and describe what they need in order to use the service. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request.

Filing a Discrimination Complaint

Any person who believes that he or she has been subjected to discrimination or retaliation based on their race, color, or national origin may file a Title VI complaint. Complaints may be filed directly to SRTA or to the Federal Funding Agency. Complaints must be filed in writing and signed by the complainant or a representative and should include the complainant’s name, address, and telephone number or other means by with the complainant can be contacted.

Complaints may be filed directly to GRTA/SRTA or to the Federal Funding Agency.

Click here to access a Complaint Form

Complaints should be filed in writing to the following:

SRTA Civil Rights Officer
State Road and Tollway Authorityy
245 Peachtree Center Avenue, Suite 2200
Atlanta, GA 30303
TitleVI@srta.ga.gov


Title VI Program Coordinator
Federal Transit Administration
East Building, 5th Floor-TCR
1200 New Jersey Ave., SE
Washington, DC 20590
(888) 446-4511